Membership Representative
About The Position
We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. Membership Representatives are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.
Requirements
- Must be at least 16 years old
- GED or High School Diploma Preferred
- Bilingual English-Spanish Preferred
- A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
- BLS Requirement Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
- Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
- A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
- Must be able to clearly see, hear, and speak.
- Must be able to bend, stand, stoop, and walk.
- Ability to constantly and quickly move to various locations in and around the entire facility
- Must be able to comprehend and communicate written and verbal instructions
Nice To Haves
- GED or High School Diploma
- Bilingual English-Spanish
- A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
- Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
Responsibilities
- Welcomes and greets all members and prospective members as they enter our facilities.
- Communicates the value and benefit of the YMCA as a non-profit in the community and the benefits of a YMCA Membership
- Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
- Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Guides prospective members on highly engaged cause-driven tours, highlighting the community work of the Y and the value of a Y membership.
- Attends all staff meetings and trainings, as required.
- Performs all other duties as assigned.
Benefits
- Free individual membership to all YMCA of WNC locations
- Discounted membership for household members
- Discounted program fees (swim lessons, youth sports, summer camp and more)
- Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
- Professional development opportunities through local and Y-USA trainings
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
