Membership Representative - Yarrow
About The Position
Are you a driven, energetic individual ready to dive into a great job? Are you known for being friendly and positive? Are you 18 or older? GROW YOUR CAREER AT THE YMCA Y would I apply? FREE Gym Membership Work with Your Friends - Text them the link to this page now! Build Your Resume Opportunities for Growth Community Involvement Sound good? (We think so, too!) Here's what you would do: Provide premier service to members and guests Provide members and guests with information on YMCA membership and programs Process membership & program transactions accurately Build supportive and caring relationships with members and guests Assist members and guests with their health and program goals Listen to suggestions/concerns and respond appropriately Provide supervisor with all changes to established work schedule Assist with member/program recruitment, retention and recapture efforts that may include tours, phone calls, emails, appointment setting and follow-up procedures Assists membership team to achieve membership and program enrollment goals Complete and report daily shift responsibilities Ensure members follow policies as outline in Membership Handbook Communicates/collaborates with other departments including by in-person, phone, email and on walkie-talkies Recognizes, responds and corrects any risk or safety issues Responds to emergency situations according to the Emergency Action Plan Support promotional & fundraising efforts Follow Membership Representative staff dress code Attend mandatory staff meetings Performs other job-related duties as requested and necessary
Requirements
- Minimum 18 years old.
- Current CPR, First Aid and AED certification issued by a nationally recognized sanctioning organization such as American Red Cross, American Heart Association or ASHI. Certifications must be current and maintained at all times.
- Knowledge of YMCA programs and facility features.
- Proficient with web-based database systems and word processing software.
- Ability to work with and interact with a diverse group of people.
- Ability to communicate verbally and in writing.
- All required online training must be completed within 30 days of hire.
- Criminal record clearance.
Responsibilities
- Provide premier service to members and guests
- Provide members and guests with information on YMCA membership and programs
- Process membership & program transactions accurately
- Build supportive and caring relationships with members and guests
- Assist members and guests with their health and program goals
- Listen to suggestions/concerns and respond appropriately
- Provide supervisor with all changes to established work schedule
- Assist with member/program recruitment, retention and recapture efforts that may include tours, phone calls, emails, appointment setting and follow-up procedures
- Assists membership team to achieve membership and program enrollment goals
- Complete and report daily shift responsibilities
- Ensure members follow policies as outline in Membership Handbook
- Communicates/collaborates with other departments including by in-person, phone, email and on walkie-talkies
- Recognizes, responds and corrects any risk or safety issues
- Responds to emergency situations according to the Emergency Action Plan
- Support promotional & fundraising efforts
- Follow Membership Representative staff dress code
- Attend mandatory staff meetings
- Performs other job-related duties as requested and necessary
Benefits
- FREE Gym Membership
- Opportunities for Growth
- Community Involvement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
