Membership Records Assistant

The Florida Bar • Tallahassee, FL

3d • Onsite

About The Position

Summary function: Provides assistance to Bar members and relating to member information and membership fees. Performs related accounting functions.

Requirements

• High School Diploma (or its equivalency)
• One to three (1-3) years of bookkeeping, accounting, finance, or business experience.
• Customer service experience.
• Database input, computer software and ability to effectively conduct Internet searches
• Professional office procedures and practices
• Professional telephone etiquette-Basic accounting practices
• MS Word
• MS Excel
• MS Outlook
• Acrobat Adobe Pro
• Databases and other computer programs
• Data entry (with a minimum of typing 35 cwpm)
• Written communication and business etiquette
• Professional customer service
• Coordinate multiple tasks or projects
• Interpret policies and procedures
• Learn The Rules Regulating The Florida Bar
• Communicate effectively and professionally both verbally and in writing including being able to use correct spelling, punctuation, and grammar.
• Follow written and oral instructions
• Demonstrate initiative in group projects and individual settings
• Tactfully manage difficult situations
• Operate well under pressure and as a member of a team
• Consistently demonstrate a service-oriented attitude
• Use judgment t-Type 35 cwpm (correct words per minute)

Responsibilities

• Answers telephone calls and emails providing information on Bar members internally and externally.
• Assists callers with confirming members' contact information and their membership status.
• Assists Bar members and the public in using the storefront portion of the Florida Bar's website.
• Maintains member records by updating contact information.
• Update's member statuses i.e., judge codes, reinstatements, and deceased.
• Processes routine correspondence and documents communication with members/customers in Salesforce to enhance customer service.
• Processes membership fees.
• Process public records requests by coordinating such request with the Information Technology Dept. and corresponds with the requestor.
• Prepares affidavits regarding member records, as requested.
• Scan and upload fee statements and related documents.
• Perform quality assurance on scanned images.
• Resolve all upload errors.
• Interprets and explains Rules Regulating the Florida Bar related to membership classifications, fees, and contact information.
• Proactively considers and recommends procedural changes as warranted and assists with updating he Membership Records desk manuals.
• Assists with special projects when assigned.

Benefits

• excellent benefits package including employer paid pension contribution
• Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees