Membership Outreach & Engagement Organizer

Federation of Protestant Welfare Agencies • New York, NY

6d • Hybrid

About The Position

FPWA is a leading anti-poverty, social policy and advocacy organization dedicated to strengthening human services organizations and faith institutions, and advancing economic opportunity and justice for New Yorkers with low incomes. Since 1922, FPWA has driven groundbreaking policy reforms to better serve those in need. We work to dismantle the structural and systemic barriers that impede economic security and well-being, and strengthen the capacity of human services agencies and faith organizations so New Yorkers with lower incomes can thrive and live with dignity.

The Membership Outreach & Engagement Organizer reports to the Director of Membership, Faith, & Strategic Partnerships. This role supports the Membership & External Affairs Department with the day-to-day activities of the department, particularly around membership outreach, engagement, customer relationships management, and organizing of FPWA member, policy, program, and campaign initiatives.

Requirements

• Bachelor’s Degree required
• 3-4 years of relevant experience in community outreach and engagement, including direct experience working in or with human service agencies, community and/or faith-based institutions.
• Deep commitment to FPWA’s mission and to social justice, specifically in understanding the needs of low-income communities in New York and moving from poverty alleviation to economic security.
• Advocacy & Organizing: Demonstrated excellence in community organizing, campaign management, and mobilization at both grassroots and grasstops levels.
• Relationship Building: Strong ability to cultivate relationships, bridge build and influence stakeholders for policy and campaign success.
• Mission Alignment: Deep commitment to social justice and understanding the transition from poverty alleviation to economic security.
• Data-Driven: Proven ability to use data to manage outcomes and inform strategic decision-making.
• Communication: Excellent written and verbal communication skills with the ability to engage diverse audiences.
• Technical Proficiency: Advanced MS Office skills (Word, Excel, Outlook) and experience with database management systems (Salesforce, Salsa, etc.).
• Strategic Problem-Solver: A resourceful and creative thinker capable of applying critical analysis to achieve high-impact results in a fast-paced environment.
• Growth-Mindset: A proactive communicator who values professional development, welcomes constructive feedback, and maintains high emotional intelligence.
• Detail-Oriented: A disciplined professional with a commitment to accuracy, capable of identifying potential operational bottlenecks before they escalate.

Responsibilities

• Act as a liaison between FPWA and its members, serving as the first point of contact handling all questions and information requests regarding membership.
• Assist in the development and implementation of a comprehensive strategic plan to grow and deepen FPWA’s relationship with our current member agencies and partner organizations and identify areas for collaboration.
• In collaboration with the Director, implement recruitment, engagement, and retention strategies to organize and mobilize members into sustained involvement in policy campaigns and advocacy efforts.
• Conduct one-to-one relational meetings to understand the capacity, strengths and needs of member organizations and strategic partners.
• Support membership and sector leadership development and deepen engagement through leadership pipelines, including advisory boards and borough-based councils, communities of practice, etc.
• Assess industry and programmatic trends, political conditions, organizing capacity, and power-building opportunities across member organizations as well as the sector to identify strategic opportunities for coordinated action.
• Manage efforts to expand membership of FPWA among community-based organizations, build FPWA member identity, and increase positioning of FPWA among the health and human services sector.
• Work closely with member organizations to develop and advance campaign strategies that align with FPWA’s strategic objectives, while strengthening membership capacity, coordination, shared learning, and collective power across networks.
• Work closely with the Programs and Campaigns Teams within the Membership and External Affairs Department to achieve departmental goals, increase efficiency, and foster innovation to bolster and expand strategic impact.
• Engage in cross-departmental collaboration to achieve shared goals, increase efficiency, and foster innovation to bolster and expand strategic impact.
• Assist in developing shared narrative, strategy alignment, and political education focused on economic security and other issue areas.
• Plan and coordinate events and activities for existing and prospective members including monthly, quarterly, and annual meetings, networking events, advocacy days (city/state/federal), advisory board meetings, etc.
• Incorporate feedback from member agencies and those directly impacted by FPWA programs and advocacy in the design and implementation of FPWA programs and advocacy campaigns.
• Help identify and reduce barriers to member participation through logistical support and problem-solving.
• Utilize Customer Relationship Management (CRM) tools such as Salesforce, MailChimp, GoFundMe Pro/Classy to manage and track all member data, outreach, participation, and organizing/advocacy outcomes.
• Ensure retention, annual renewal, and dues management processes are efficient, secured, and maintained while keeping the Operations and Finance Team informed.
• Support team accountability through clear metrics, goals, and follow-up systems.

Benefits

• Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
• Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
• Professional Development: Resources committed to bolster professional and personal growth.
• Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech-equipped meeting spaces to support different workstyles, promote team building and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees