Membership & Operations Associate

SmithBucklin • Chicago, IL

3d • Hybrid

About The Position

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Membership & Operations Associate to join our Association Management Unit in our Chicago office. The Membership and Operations Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.   
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

Requirements

• Demonstrated exceptional customer service skills
• Exhibit strong written and verbal communication skills, with excellent attention to detail
• Strong skills in time management and organization
• Display the ability to work independently and as part of a team
• Bachelor's degree or equivalent experience
• 0-1 year of relevant professional experience, to include customer service and/or administrative support experience
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to travel 5% of the time

Nice To Haves

• Practical agency or nonprofit experience is a plus
• Previous experience managing website content is a plus
• Database management experience is a plus
• Web editing experience (Dreamweaver or HTML experience) is a plus

Responsibilities

• Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
• Provide administrative and project support to the client and staff team, including database maintenance and reporting
• Serve as staff liaison to client member committees
• Coordinate and maintain financial projects, membership dues, registration and AP/AR.
• Enter and updates records, manage rosters, and maintain data accuracy in the database
• Maintain and update areas of the association website with current information, benefits, member programs, etc.
• Assist with the preparation of conferences, board meetings and seminars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees