Membership Manager

League of American Bicyclists

3d•$55,000 - $70,000•Remote

About The Position

The League’s storied membership program is the beating heart of our mission to build a Bicycle Friendly America for everyone. From the Wright brothers to our 18,000 present-day dues-paying individuals, families, advocacy organizations, bike clubs and small businesses, our members are the coalition that comprises the “League,” a broad base of supporters united around our core mission. The League is looking for a creative and industrious Membership Manager to build our base of support. The Membership Manager will play a central role in advancing the national movement for safer streets and more resilient, connected communities. We are looking for a Membership Manager who is passionate about member engagement, has great customer service skills, is well organized, and is excited to invite everyday cyclists to add their voice to the national movement for better biking. The Membership Manager will oversee the full lifecycle of membership giving, from acquisition campaigns to acknowledgements to monthly renewal notices, improving our outreach and expanding the number of advocates and enthusiasts in the fold along the way. A successful candidate will have proven work experience of growing membership or general fundraising operations, proficient knowledge of Salesforce CRM and E-CRM platforms, print and email campaign management and can charismatically represent the League in-person to new audiences. Passion for bicycling and safe streets is a must.

Requirements

Strong attention to detail
At least three years of leadership experience in membership or fundraising in a growing organization
Excellent customer service, written, and verbal communication skills
Experience with Microsoft Office and Google Suite. Asana and other web-based applications are a plus
Experience with Salesforce or similar CRM / ECRM software
Ability to learn new software and computer-based skills and tools
Quick and reliable research, writing, and editing skills
Ability to work independently
A creative eye for new and emerging cycling apparel and accessories
Ability to lift 50 lbs
Problem solving/analysis
Enthusiasm for the League’s mission to create a more Bicycle Friendly America for everyone and desire to help others do this work at the local level

Responsibilities

Respond to basic phone and email inquiries regarding membership
Maintain accurate and up-to-date gift and contact details for members, organizations, program participants, and subscribers in the League’s customer relationship management software, Salesforce
Help manage the annual giving cycle of League members, coordinating at least two acquisition campaigns each year, in addition to ongoing acknowledgements and monthly email and paper renewal notices.
Build and maintain our portfolio of membership benefits
Assist in bike club programming, including our popular cooperative insurance program
Create fun new membership premiums as tokens of appreciation for our dedicated members
Represent the League at a variety of in-person engagements, inviting participants to support the League and our advocacy initiatives
Provide assistance for the National Bike Summit at event and other set-up and support