Membership Manager

MML Hospitality • New Orleans, LA

just now

About The Position

Role Overview
The Membership Manager stewards the full Chapel Club member journey, delivering a
seamless, personalized, and elevated private club experience. As the primary liaison between
members and the property, this role cultivates meaningful relationships while ensuring
operational excellence, thoughtful programming, and brand-aligned communications.
Working closely with the Director of Brand & Retail and hotel leadership, the Membership
Manager upholds the discretion, service standards, and aesthetic integrity of the Chapel Club.
Core Responsibilities
Member Experience
? Serve as primary contact for prospective and current members, guiding applications and
onboarding.
? Provide personalized tours and maintain a visible on-property presence.
? Manage member communications and coordinate personalized service touchpoints with
Front Desk, F&B, and Retail.
? Facilitate member room bookings, amenities, and key communications including event
notifications.

Growth & Community
? Cultivate membership leads through relationship-driven engagement.
? Support member communications, recruitment initiatives, and committee meetings.
? Assist in planning and executing member programming and events.

Operations & Administration
? Oversee onboarding, house account setup, dues processing, and digital credential
management.
? Maintain accurate membership records and oversee cancellations with discretion.
? Reconcile monthly accounts, track spending, and prepare weekly performance reports.

Brand & Strategy Support
? Maintain brand integrity across all member-facing materials and communications.
? Support creative collateral, content planning, and Chapel Club social platforms.
? Contribute to the long-term strategic direction of the Chapel Club in alignment with MML
leadership.
Ideal Profile
? Passion for luxury hospitality and relationship-driven service
? Poised, polished communicator with strong interpersonal skills
? Highly organized and detail-oriented
? Discreet, proactive, and service-minded
? Comfortable balancing guest engagement with structured administration
Measures of Success
? Engaged and growing membership community
? Strong retention and member satisfaction
? Seamless cross-department collaboration
? Flawless event execution and operational accuracy
? A consistently elevated Chapel Club experience

Requirements

• Passion for luxury hospitality and relationship-driven service
• Poised, polished communicator with strong interpersonal skills
• Highly organized and detail-oriented
• Discreet, proactive, and service-minded
• Comfortable balancing guest engagement with structured administration

Responsibilities

• Serve as primary contact for prospective and current members, guiding applications and onboarding.
• Provide personalized tours and maintain a visible on-property presence.
• Manage member communications and coordinate personalized service touchpoints with Front Desk, F&B, and Retail.
• Facilitate member room bookings, amenities, and key communications including event notifications.
• Cultivate membership leads through relationship-driven engagement.
• Support member communications, recruitment initiatives, and committee meetings.
• Assist in planning and executing member programming and events.
• Oversee onboarding, house account setup, dues processing, and digital credential management.
• Maintain accurate membership records and oversee cancellations with discretion.
• Reconcile monthly accounts, track spending, and prepare weekly performance reports.
• Maintain brand integrity across all member-facing materials and communications.
• Support creative collateral, content planning, and Chapel Club social platforms.
• Contribute to the long-term strategic direction of the Chapel Club in alignment with MML leadership.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed