Membership Experience Staff

YMCA Virginia Peninsulas•West Point, VA

11h

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff will be responsible for the delivery of an outstanding member experience. With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Staff will work with all staff to welcome, connect, support, and engage all members, guests, and staff.

Requirements

Minimum of 18 years of age.
Ability to interface with basic software programs and use phone systems.
Ability to perform math skills required to accurately manage money and accounting procedures for YMCA software operations.
Possess business professional communication skills.
Certification in CPR/First Aid/AED/O2/CAP required within 60 days of hire.
Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason and define difficult problems with limited direction as to means and results.
Ability to meet the physical demands of this position.

Nice To Haves

YMCA experience in member services, program, or a related field is preferred.

Responsibilities

Ensure everyone who enters the building is greeted, checked-in, and newly processed when necessary. Specifically greet members by their name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Responsible for maintaining cleanliness of area as well as replenishing supplies.
Responsible for completing membership/program paperwork and processes into current YMCA operations systems.
Give current and prospective members tours of the facility.
Efficiently answer multiple line phones with YMCA greeting.
Attend staff meetings and trainings as scheduled.
Ensure all members, guests, and program participants are in a safe environment and actively follow center Emergency Operations Plan (EOP).
Follow department Association standards.
Follow mandated abuse reporting requirements.
Act as a leader in emergency situations. Report any accidents or incidents according to Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts to include Annual Support and United Way Campaigns.
Carry out other related duties as deemed necessary by the Membership Department and center operations to ensure an excellent member experience.