Membership Experience Marketing Coordinator | Full-Time | Ken Garff (Utah) University Center Club

Oak View Group•Salt Lake City, UT

4h•$18 - $22

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under the direction of the Director of Member Experience, the Membership Experience Marketing Coordinator plays a key role in our Member Experience Team, helping create memorable moments for our Club Members before, during, and after every visit. This role brings fresh ideas to life by planning and promoting engaging programs, events, and experiences that strengthen connection and community within the Club. In addition to supporting daily member-focused initiatives, the Coordinator contributes to broader marketing efforts that highlight the Club’s brand, offerings, and special events across multiple channels. Creativity, strong organization, and a warm, outgoing presence are essential as you help deliver exceptional experiences that make every member feel valued and excited to return. This role pays an hourly rate of $18.00-$22.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 27, 2026. About the Venue The Ken Garff University Club is the premier private social club in Rice-Eccles Stadium, offering members a place to connect, celebrate, and thrive. We pride ourselves on creating unforgettable experiences for our diverse member base, including University of Utah alumni, faculty/staff, sports fans, and the Salt Lake City community. We’re seeking a dynamic Membership Experience Marketing Coordinator to bring creativity, energy, and out-of-the-box thinking to our member programming.

Requirements

1–2 years of marketing experience, ideally in live entertainment, hospitality, or venue management.
Proficiency in Microsoft Office Suite; Canva; experience with event management software (TripleSeat, ClubSpot, Ungerboeck) is a plus.
Bachelor’s degree in marketing, Communications, Public Relations, or related field preferred.
Outgoing and personable, with excellent interpersonal and communication skills.
Creative thinker with a passion for delivering innovative and engaging experiences.
Highly organized, with the ability to manage multiple projects and adapt to changing priorities.
Proactive and high-energy, with a problem-solving mindset and can-do attitude.
Strong written communication skills, with experience creating promotional content.
Flexibility to work mornings, evenings and weekends and holidays as needed to support events and member programming.
Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting /carrying, pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.

Responsibilities

Coordinate and distribute emails to members meeting the club’s communication standards
Promote events through digital and social media channels, email newsletters, or other platforms
Update events and registration information for member programming and events
Support in completion of new member data entry
Respond to member communications in a timely manner – Zingle, Social Accounts, Voicemail
Document member events with photos to be used in newsletters, social, and club marketing
Support in ARMI calls and data entry to boost member engagement
Collaborate with other departments to identify, complete, and implement one unified annual Club calendar of member events
Populate event calendar and create event registration confirmations
Support Member Experience front of house by checking in members for events, answering phone calls and making reservations for members.
Support the Member Experience Team in brainstorming, developing, and implementing unique and engaging events tailored to the diverse interests of our members, including social gatherings, networking events, family activities, and community-focused programs.
Assist with coordinating all aspects of event setup, execution, and teardown, ensuring smooth and seamless operations.
Support in vendor coordination including partnering with Office Manager for accounts payable
Act as the face of the club during events, warmly welcoming members, fostering connections, and addressing their needs while assisting at the front desk to enhance the overall member experience and engagement.
Gather member feedback during events to continuously improve future programming.
Work closely with the Membership Sales and Member Experience teams to align events with strategic membership goals.
Partner with the Membership Assistant and other departments to ensure operational support for events and member programming.