Membership Experience Coordinator

Boys & Girls Club (Central Orange Coast) • Costa Mesa, CA

2d • Onsite

About The Position

The Membership Experience Coordinator is a high visibility position and requires a positive attitude and accurate skills. The Office Manager is responsible for the reception area (front desk) at the club. Duties include greeting guests in a friendly, professional manner, answering phone calls, assisting guests with questions regarding the Boys & Club programs and services, entering membership information into membership management system and charging for services performed.

Requirements

• Must possess basic math and money handling skills
• Excellent communication and customer service skills
• Proficient with database programs; knowledge of KidTrax preferred
• Ability to maintain a pleasant demeanor in a fast-paced setting
• Time management, planning, and organization skills.
• Must pass Live Scan (criminal background check via fingerprinting).

Nice To Haves

• CPR & Basic First Aid certified preferred (provide proof upon interview)
• Bilingual preferred (English/Spanish)

Responsibilities

• Commitment to Safety Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
• Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.
• Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
• Complete training and participate in all Emergency Preparedness protocols including drills and communication practices.
• Acknowledge and greet all visitors.
• Issue visitor badges when needed.
• Accurately enter membership information in membership management database and maintain membership accounts.
• Answer phone and accurately take messages.
• Provide detailed descriptions of Boys & Girls Club programs, services, facility features and hours of operation.
• Check mail and accurately distribute.
• Maintain a clean, safe, and well-organized work area by complying with procedures, rules, and regulations.

Benefits

• Employee Assistance Program
• Professional Development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed