Membership Experience Coordinator

HEI Hotels & Resorts • Dallas, TX

2d

About The Position

Manage and organize membership activities, developments, and relations for the Crescent Club. Updates, distributes information to current members and prospective members, assists with member database, and oversee customer service process to ensure members are satisfied.

Requirements

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Oversee the seamless execution and maintenance of the membership app and portal
• Provide information and oversee the development of the membership weekly newsletter and announcements
• Create promotional materials for member events and announcements – flyers, signage, social media content, marketing materials
• Coordinate and execute weekly/monthly membership retention events, including the planning, BEO, communication, and day-of execution
• Organizes membership programming and relations for The Crescent Club members.
• Communicate member programming and events internally to operations and attend all necessary operational meetings to ensure event execution is successful.
• Respond to customer trends, member needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Assist with monitoring The Club and Spa to ensure member facilities are functional and efficient for members.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Oversee the event on the day of and ensure set-up, food, and event vendors are on time
• Assist Membership Director with member relations, retention, and communication to the current member database.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed