Membership & Events Manager

Salvation Army USA•Quincy, IL

44d

About The Position

The Quincy Kroc Center is seeking a mission-driven, relationship-centered leader to serve as our next Membership & Events Manager. This role is ideal for someone who loves developing people, building strong member experiences, and strengthening a welcoming community space that serves individuals and families year-round. While this position includes oversight of facility rentals, its primary focus is membership operations, sales strategy, and frontline team leadership. We are especially seeking candidates who value collaboration, culture, and service - and who want to grow with an organization in an exciting period of transition. More than a fitness center or gathering place, the Kroc Center is part of The Salvation Army's mission to inspire the mind, strengthen the body, and uplift the spirit. Our team works daily to create a warm, mission-centered environment where community members can grow, connect, and thrive. We are deeply committed to building a healthy organizational culture and are looking for a leader who will contribute to that growth - not just manage tasks. The Membership & Events Manager is responsible for ensuring that every guest and member feels genuinely welcomes, supported, and connected to our mission from the moment they walk through the door. This includes: Membership Operations & Strategy (Primary Focus) Overseeing daily membership operations and ensuring smooth, customer-focused service. Leading sales and retention efforts through strategic campaigns, effective follow-up, and strong use of CRM tools. Coaching a team of part-time staff to deliver consistent, high-quality service. Monitoring membership trends and using data to inform decisions and improve outcomes. Supporting long-term membership growth by aligning operations with programming, marketing, and community outreach. Facility Rentals & Event Coordination (Secondary Focus) This component is not event planning. Instead, it involves: Responding to rental inquiries Coordinating facility usage Ensuring agreements, logistics, and communication across departments run smoothly Balancing internal program needs with external rental requests

Requirements

Team-oriented and culture-focused, able to foster a positive, accountable, and service-minded work environment.
Confident in leading and developing part-time staff, many of whom are newer to the workforce.
Comfortable with membership sales and customer service operations, or willing to learn and grow with support.
Collaborative partners to marketing, programs, and other departments to strengthen membership engagement and community impact.
Bachelor's degree in business, recreation management, hospitality, or related field.
4 years of progressive leadership experience in customer service, recreation, hospitality, or membership-based environments.
Strong communication and interpersonal skills
Valid driver's license and reliable transportation

Nice To Haves

Experience with membership sales, CRM/POS systems, or facility rentals preferred

Responsibilities

Overseeing daily membership operations and ensuring smooth, customer-focused service.
Leading sales and retention efforts through strategic campaigns, effective follow-up, and strong use of CRM tools.
Coaching a team of part-time staff to deliver consistent, high-quality service.
Monitoring membership trends and using data to inform decisions and improve outcomes.
Supporting long-term membership growth by aligning operations with programming, marketing, and community outreach.
Responding to rental inquiries
Coordinating facility usage
Ensuring agreements, logistics, and communication across departments run smoothly
Balancing internal program needs with external rental requests

Benefits

14 Paid Holidays
Generous Paid Time Off
Comprehensive Insurance (medical, dental, vision, hearing)
100% Employer-Paid Pension Plan
FREE Kroc Center Membership for you or your family (taxable fringe benefit applies)
A workplace focused on culture, mission, and mutual support.

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