Membership Engagement Specialist
About The Position
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Coordinates and communicates to help implement high quality customer service. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Requirements
- High School Diploma.
- One year related experience preferred.
- Minimum age requirements of 18.
- Child Abuse Prevention, Blood Borne Pathogens, WorkForce Link, and CPR, First Aid, AED certifications required within 30 days of employment.
- Criminal Clearance, Health Exam with TB test, Clear Drug Screening
Nice To Haves
- One year related experience preferred.
Responsibilities
- Helps to input all necessary information into Daxko as directed by supervisor. (Class Changes, Rosters and Attendance)
- Membership Sales – is responsible for meeting monthly sales of 30 memberships per month and retention rate of 80%
- Membership Referrals – is responsible for assisting director in following up on membership referrals and leads
- Maintains up-to-date knowledge of Y USA and branch statistics.
- 2731Professional Certifications: see below under Qualifications.
- Answers questions from members to support them in achieving their goals or directs them to the appropriate staff person.
- Builds effective, authentic relationships with members; helps members connect with each other and the YMCA.
- Follows YMCA of Greater Whittier policies and procedures; responds to emergency situations according to EAP procedure.
- Empathetically listen and communicate for understanding. Build relationships to create small communities. Build and nurture strategic collaborations within the community.
- Represents the YMCA of Greater Whittier when participating in community events, as needed.
- Fingerprints will be taken prior to commencement of employment and results will be submitted to the Association Administration Office.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
