Membership Engagement Representative Lead

YMCA of Western North Carolina • Hendersonville, NC

5d • $15 - $19 • Onsite

About The Position

The Membership Representative is a critical and highly visible position providing exceptional customer service to our community. In this role, you will develop strong and supportive relationships focusing on the needs of the member and center.

Requirements

• Must be 18 years or older.
• Must be able to work a flexible schedule to meet the needs of the position, including nights and weekends.
• Ability to answer phones and use multiple computer software systems
• A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
• Team player that works well with others
• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility
• Must be able to comprehend and communicate written and verbal instructions

Nice To Haves

• A minimum of one year or more experience relating to customer service preferred.

Responsibilities

• Welcomes and greets all community members as they enter our facilities.
• Creates excellent member experiences through engaging conversations and connecting them to membership benefits and programs.
• Processes membership and program registrations, keeping a focus on correct standards.
• Provides highly engaged facility tours that highlight the benefits of a Y membership and our non-profit work in the community.
• Offers excellent communication in person, over the phone, and through email, answering community member questions.
• Helps train new Membership Representatives and implements our new Membership Standard Operating Procedures and training.
• Supports Association initiatives around membership prospecting and sales.
• Supports the Membership Department on higher-level initiatives, including creating department schedules, flyers, prospect management, tour tracking, and more.
• Serves as Leader/Manager on Duty for the center as needed.
• Supports open shifts and weekend shifts in times of need.
• Creates and collects social media content to drive member success stories.
• Supports the Membership Director by assisting or leading the following tasks:
• Monthly Staff Schedule
• Community Outreach Events
• Member Appreciation Days and Visit Drivers
• Web Lead Follow Up
• Financial Assistance / Scholarship Tracking
• Facility Rental Program
• Staff Appreciation
• Membership Supply / Stocking

Benefits

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
• Professional development opportunities through local and Y-USA trainings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees