Membership Engagement Coordinator

MIEC•Lafayette, CA

42d•$24 - $38•Hybrid

About The Position

Are you energized by building relationships and creating meaningful connections? Do you love helping people feel seen, supported, and part of something bigger? Are you the kind of person who can juggle conversations, logistics, and community-building without breaking a sweat? If you’re looking for a role where your people skills can drive real impact for local physicians and the communities they serve, we’d love to meet you. The Alameda-Contra Costa Medical Association (ACCMA) is a professional association of physicians who are committed to addressing health issues of concern to patients and doctors in the East Bay. Throughout its history the ACCMA has sought to improve public health, the quality of the practice of medicine and patients' access to care. ACCMA continues its tradition of leadership today by focusing on its core mission: empowering and organizing physicians to lead and improve the practice of medicine in order to better patients' lives and the community's health. JOB OPPORTUNITY: We are currently looking for a part-time Membership Engagement Coordinator (non-exempt, 20 hours per week) to join our growing team in the new year. This is a great opportunity for someone looking to create major impact with a flexible schedule and a community-first mindset. The Membership Engagement Coordinator supports the recruitment, retention, and engagement of members while enhancing the overall member experience. This role ensures that members feel welcomed, supported, and connected to the organization. The position is well-suited to a proactive, detail-oriented, and people-focused professional who thrives in a flexible, part-time environment.

Requirements

Education: Associate’s Degree required; Bachelor’s Degree preferred.
Licenses/Certification: Must have a valid California driver’s license or adequate form of transportation that enables the ability to carry and distribute event and marketing materials.
Experience: At least 3 years of professional experience in membership, communications, customer service, or a related field preferred
Strong interpersonal and communication skills with a customer service orientation.
Proficiency with Microsoft 365 Suite and database/CRM systems.
Excellent written communication skills, with the ability to create clear, compelling, and professional materials.
Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
Strong public speaking skills, including the ability to confidently give presentations to small and large groups.
Ability to utilize and analyze data to inform decision-making and improve membership strategies.
Creative thinker with the ability to think outside the box and try new approaches to enhance member engagement.
Comfortable with occasional evening or weekend events.
Self-motivated, proactive, and able to work independently while collaborating as part of a team.
Ability to travel to conferences and offsite events as needed.

Responsibilities

Supports the recruitment of new members and the retention of current members.
Assists in onboarding new members to ensure they are connected to benefits and services.
Works with ACCMA staff to ensure accurate member records and contact information are maintained in the CV database.
Is actively engaged in membership renewal process, leading personalized outreach efforts.
Assists with membership-related questions, responding to inquiries by phone, email, and in person with professionalism and care.
Develops and maintains positive relationships with members, sponsors, and community partners.
Tracks member participation in programs, events, and committees.
Assists in the planning and execution of member events, educational programs, and networking opportunities.
Assists with marketing and communications, including email newsletters and member updates, related to member events and programs in collaboration with Communications Manager.
Manages event logistics, including invitations, registrations, name tags, and onsite support.
Supports events at which the organization is represented such as Medical Staff Presentations and community events.
Supports the Director-level staff with membership reports and related projects.
Prepares and maintains reports on membership trends and engagement.
Collaborates with colleagues to coordinate cross-departmental initiatives.