Membership Engagement Coordinator - Fogelman YMCA

YMCA of Memphis & the Mid-South•Memphis, TN

35d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full time Membership Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. The coordinator conducts operational tasks, ensures policy adherence, and strengthens community relationships by representing the Center at events and meetings. Through these initiatives, the Membership Engagement Coordinator enhances member experiences and supports the Center’s financial and engagement goals.

Requirements

Bachelor's degree in related field or equivalent preferred.
Two years or more years related business management, sales or customer service experience with supervision responsibilities preferred.
Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
Great interpersonal and communication skills.

Nice To Haves

Experience with Salesforce, Traction Rec, Google Workspace, Canva, Paylocity, AOD, Upace and Breakroom are preferred.

Responsibilities

Supports the Center leadership in essential routine functions and operation of the Membership Department and Wellness Departments.
Develops strategies to motivate staff and achieve department goals (i.e. membership unit growth and retention percentage increase).
Drives membership sales by actively engaging with potential members to showcase the gym's benefits, conducting tours, and providing personalized solutions to meet fitness goals, ensuring a seamless enrollment process and meeting monthly membership sales targets.
Executes and develops strategies that support recruitment of new members and retention of existing members.
Requires participating in Welcome Center shifts to implement and monitor adherence to policies.
Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
Membership & Wellness Integration: Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
Customer Service & Member Engagement: Regularly work scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitate positive member experiences and foster connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
Operational Oversight: Conduct financial tasks as needed, such as reconciliation and shift close-outs, while coordinating with the Association Support Center on financial transactions. Review and update operational procedures, ensuring team-wide communication and compliance.
Community Engagement: Represent the Center at association meetings and lead wellness and membership meetings. Recruit new members by participating in community events and building partnerships for wellness offerings throughout the Mid-South.
Campaign Support: Assist the Center Director in achieving Annual Campaign targets through member engagement and community outreach efforts.
Other Duties: Support additional tasks and projects as needed.