Membership Engagement Associate
About The Position
Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Membership Engagement Associate to join us in our mission to save lives and prevent injuries. Position Highlights: The Membership Engagement Associate will work under the supervision of the Director of Membership and work collaboratively with the Senior Membership Manager, to provide support to the Membership Department in order to recruit, retain, and develop membership
Requirements
- Bachelor's degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
- Great interpersonal, organizational and time management skills
- Strong team player and attention to detail
- Upper intermediate proficiency with Microsoft Suite, specifically Excel
- Knowledge of Salesforce or equivalent AMS
- Comfortable presenting online via Teams or Zoom
Nice To Haves
- Bachelor’s degree preferred.
- Two or more years of non-profit association experience in membership or customer relations
- Self-motivated to learn new technology
- Marketing Cloud a bonus
- knowledge of online webinar platforms a plus
Responsibilities
- Initial contact and engagement with new members on a monthly basis by phone and email
- Manage Co-Insurance billing process
- Manage Co-Insurance onboarding for new groups and maintaining website landing pages for both co-insurance groups
- Assist Board Liaison with annual membership voting process and reporting
- Delegates meeting preparation, Board Effect platform management, meeting scheduling/ documents, attendance/ minutes and additional communications
- Maintain Delegate roster list and vetting of candidates for positions
- Work with Customer Service to maintain accurate member data
- Coordinate member invoicing process and reports with internal and external teams and provide support for the accounting department related to member payments
- Coordinate member packets for new and renewing members
- Respond to basic membership inquiries, utilizing existing member benefits
- Assist in preparing for Congress & Delegates responsibilities during meeting
- Work with Membership Manager to populate the Marketing Content Calendar
- Works with the Membership Manager on new and renewing membership communications
- Run membership reports from Salesforce as needed
- Assist with inquiries to the membership info email inbox, as needed
- Assist with Member Benchmarking Survey, add new users, reset password requests, resolve access issues
- Provide support on Webinars when needed for other business units
- Coordinate with the membership team to post and serve as a community admin in NSC Community (Higher Logic)
- Maintain internal membership info pages on SafetyNet for NSC Staff
- Travel as required
- Additional duties as assigned
Benefits
- At least 20 PTO days accrued 1st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Dress for your day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
