Membership Director

BallenIsles Country Club•Milwaukee, WI

41d

About The Position

Directs all marketing of membership sales and follows through with actual sales and sales approval processes. Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club. Essential Duties: Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue. Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales. Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management. Maintains membership records on all members. Prepares monthly membership reports for facility manager and owners. Assists in coordination of all club events to include invitations, mailings and other publicity. Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities. Networks with community partners including, but not limited to: Chamber of Commerce, realtors, local tourism councils, local corporate executives, business leaders, and media contacts. Prepares monthly newsletter for members from input given by each department. Acts as main point of contact for all managers, board members and committee chairs in creating all event/meeting marketing, onsite collateral. Acts as primary owner for all member website duties and social media Manage messaging, videos, design, and communication within company brand standards. Capturing of photo and video of key member events and activities throughout the year. Regular and reliable attendance.

Requirements

Associate’s degree (AA) or equivalent from two-year college or technical school; or two years related experience; or equivalent combination of education and experience.
Ability to build broadcast emails, create video content and update website content using content management system
Commercial awareness of and ability to learn the industry
Ability to work under pressure and meet tight deadlines
Excellent analytical and numerical skills
Able to work independently; focus on attention to detail and follow Club & TROON style guidelines
Organized, customer-focused, reliable and creative
Possess excellent writing, proofreading, and interpersonal and verbal communication skills
Proactive and coachable in all aspects of the position
Ability to read and speak English in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates use are in English).
Valid Driver’s License

Nice To Haves

Knowledge of Microsoft Office applications, Canva, ForeTees, and Adobe Suites.

Responsibilities

Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.
Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management.
Maintains membership records on all members.
Prepares monthly membership reports for facility manager and owners.
Assists in coordination of all club events to include invitations, mailings and other publicity.
Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
Networks with community partners including, but not limited to: Chamber of Commerce, realtors, local tourism councils, local corporate executives, business leaders, and media contacts.
Prepares monthly newsletter for members from input given by each department.
Acts as main point of contact for all managers, board members and committee chairs in creating all event/meeting marketing, onsite collateral.
Acts as primary owner for all member website duties and social media
Manage messaging, videos, design, and communication within company brand standards.
Capturing of photo and video of key member events and activities throughout the year.
Regular and reliable attendance.