Membership Director - Marin Y
About The Position
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. The Membership Director, reporting to the Associate Executive Director, leads membership growth and retention by delivering a seamless YMCA experience from first contact through ongoing engagement. This role oversees sales, marketing, communications, and facility coordination while supervising and developing Member Engagement staff. The Director is responsible for fiscal management, outreach, and data-driven strategies to attract new members, strengthen retention, and ensure members feel connected and supported throughout their YMCA journey.
Requirements
- Bachelor’s degree or equivalent professional and/or community leadership experience.
- Minimum of 2 years in a supervisory role, preferably in customer service, sales, or marketing.
- Experience working with diverse populations, including community engagement and partnership development.
- Availability to work full-time Monday–Friday, with flexibility for early mornings, evenings, and weekends as needed.
- Completion of YMCA-approved CPR, First Aid, and Child Abuse Prevention training within 60 days of hire.
- Strong interpersonal, leadership, and written/verbal communication skills.
- Proficiency with Microsoft Office Suite.
Nice To Haves
- Director-level leadership experience.
- Bilingual skills in Spanish or Cantonese.
- Experience with Adobe and/or Salesforce.
Responsibilities
- Lead membership operations including sales, retention, budgeting, data tracking, and reporting to achieve financial and membership goals.
- Oversee branch and Association-wide marketing, communications, and promotional events.
- Ensure compliance with YMCA policies on safety, mandated reporting, and risk management.
- Recommend and implement policies, procedures, and strategies to improve operations.
- Recruit, hire, train, schedule, and supervise Member Engagement staff.
- Provide regular coaching, feedback, and professional development opportunities.
- Conduct staff meetings to support communication, collaboration, and team-building.
- Build strong relationships with members, staff, and community partners to increase engagement.
- Collaborate with internal teams (e.g., Healthy Living, Aquatics) and external partners to strengthen outreach.
- Represent the YMCA at community events and support philanthropic initiatives, including the Annual Community Campaign.
- Model YMCA values of caring, respect, honesty, and responsibility.
- Demonstrate commitment to Cause-Driven Leadership and continuous self-development.
- Advocate for members and implement improvements to enhance their experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
