Membership Data Specialist

AAA Washington•Bellevue, WA

3d•$23 - $27

About The Position

This role is responsible for managing the accurate and timely input of membership information and payments to the membership database. This role also has responsibility for ensuring integrity and accuracy of membership records and processes. At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Requirements

High School diploma or GED
1+ years’ experience in data entry, billing, or cash application
Proficient in MS Office system and applications
Skilled in working in a team environment.
Ability to learn new processes in a timely manner.
Ability to establish and maintain cooperative working relationships and gain the trust of others.
Skilled in adjusting style and approach to situations involving changing tasks, shifting priorities, and member demands.
Ability to establish rapport and gain the trust of others, motivate/influence others to action that drive business impact and alignment.
Ability to analyze processes and membership data for process improvement.
Ability to communicate clearly and professionally both verbally and in writing.
Ability to calculate figures to ensure balances are correct.
Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights.
Skilled in working independently, prioritizing, and following through on assignments with minimal direction.
Ability to notice discrepancies and inconsistencies in available information.
Skilled at identifying what needs to be done and proactively completes tasks.

Nice To Haves

1+ years’ experience in membership services industry preferred
1+ years’ experience in process improvement

Responsibilities

Process membership applications, renewals, payments, and record changes in a timely manner and according to policy.
Responsible for assisting with testing operational upgrades to ensure accuracy before being released.
Analyze membership data and processes for issues and provide a root cause analysis, taking appropriate action to correct the issue.
Work with team and management to ensure policy and procedures are updated.
Communicate with customers regarding payment issues.
Responsible for coordinating the billing process with vendors and internal teams.
Proactively identify and resolve needs and issues, collaborating with stakeholders as needed, and effectively communicate results.
Prioritize collaboration with the team to coordinate all work, ensuring tasks are aligned with team goals
Analyze team metrics and provide insight on significant shifts/trends to leadership.
Generate periodic reports on membership trends
Participate in regular audits of the membership database to identify and correct errors or anomalies.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.