Membership Coordinator

AMERICAN MOTORCYCLE ASSOCIATION•Pickerington, OH

19h•$40,000 - $45,000•Onsite

About The Position

Since 1924, the American Motorcyclist Association (AMA) has protected the future of motorcycling and promoted the motorcycle lifestyle. We are active in all areas of racing, recreational riding, advocacy and heritage preservation. We have more than 215,000 members from all motorcycling backgrounds, but they all have one thing in common: the search for freedom on two wheels. Summary of Duties: The AMA is seeking a membership coordinator who will help the AMA grow its membership with more passionate motorcyclists that believe in the AMA’s mission — to promote the motorcycle lifestyle and protect the future of motorcycling. The membership coordinator shall have experience executing and tracking membership campaigns, while also being proficient with day-to-day member services and marketing operations. An outstanding membership coordinator will be an individual whose expertise translates into enhanced operational efficiency, meeting deadlines, and membership acquisition, retention, and fulfillment, in a fast-paced, data-driven environment.

Requirements

Excellent computer skills, including databases/spreadsheets
Strong time management and organization skills for executing and tracking initiatives
Acute attention to detail required with commitment to accuracy and quality
Excellent written and verbal communication skills, with the ability to effectively convey complex information to diverse stakeholders
Bachelor’s degree in marketing, business, or related fields or equivalent experience
1-2 years of professional experience preferred
Position based in Pickerington, Ohio - NOT A REMOTE POSITION!

Responsibilities

Membership Acquisition Execute lead generation campaigns and lead nurturing email series weekly, and track and organize leads for future marketing efforts
Coordinate and support the membership acquisition promotions and targeted campaigns, including tracking performance and communicating outcomes
Implement promoter affiliate program enrollments throughout the year and execute affiliate payout reports and compensation twice a year
Membership Operations Administrative support for membership email campaigns, including messaging, list management, testing, and automation
Process memberships as needed through on-site, phone, and online channels
Support e-commerce administrative tasks and fulfillment processes
Support membership shipping and package fulfillment processes
Work with the Events Manager to represent AMA membership functions at on-site and in-person events
Project Management and Other Duties Stay current with industry trends, emerging technologies, and best practices in membership acquisition, retention, and fulfillment
Handle day-to-day administrative membership tasks, maintain campaign calendars, and manage project timelines
Develop and maintain dashboards and tracking KPIs
Works with marketing automation tools, webforms, or customer engagement platforms and possesses a general knowledge of content management systems
Other duties as assigned