Membership Coordinator

Girl Scout Council of the Nation's Capital • Brandywine, MD

2d • $44,000 - $44,000

About The Position

As a Membership Coordinator, you’ll be at the heart of the Girl Scout mission—helping families and volunteers begin or continue their Girl Scout journey. This role combines customer service, relationship building, and behind-the-scenes coordination to ensure every member has an exceptional experience. Working closely with the Membership team, the Membership Coordinator supports both recruitment and retention efforts by reaching out to prospective members, addressing the needs of current members, and providing essential administrative and operational support to help the council achieve its goals. In this role, you’ll: Build connections by reaching out to prospective Girl Scout members—sharing what makes Girl Scouts special and guiding them through the registration process. Deliver exceptional customer service by responding to inquiries from parents, volunteers, and community members with empathy, clarity, and enthusiasm. Help new troops thrive by creating new troop and series accounts, processing financial assistance, and supporting troop placement and transfers in Salesforce. Keep things running smoothly through accurate data entry, administrative support, and collaboration with colleagues across departments to ensure every interaction reflects our values of inclusion and belonging. Be a key player in our membership campaigns, helping to achieve annual recruitment and retention goals through personalized outreach via phone calls, emails, and text messages. Maintain data excellence by tracking and managing information in Salesforce, identifying and correcting duplicates, and ensuring clean, reliable records. Provide operational support for events, meetings, and communications, including preparing materials, reports, and follow-up correspondence. You’re someone who loves to connect, communicate, and contribute to a mission that matters. You take pride in getting the details right and following through to make sure every member feels supported.

Requirements

• Communicate clearly and warmly—both in writing and over the phone—and can tailor your message to different audiences.
• Are goal-oriented and comfortable meeting performance metrics related to outreach, member satisfaction, and case resolution.
• Enjoy working independently in a fast-paced environment with multiple ongoing tasks.
• Excel at managing multiple priorities, staying organized, and completing tasks accurately and on time.
• Have strong computer skills (Microsoft Office or Google Suite), and are ready to learn Salesforce to become an in-house expert.
• Believe in the power of diversity, equity, inclusion, and belonging—and bring that lens to every interaction.
• Are enthusiastic about the Girl Scout mission and committed to helping youth discover their courage, confidence, and character.
• Can occasionally work evenings or weekends during peak recruitment seasons (August–October, April–June).

Nice To Haves

• Fluency in Spanish, Mandarin, or Vietnamese would be a bonus but not a requirement.

Responsibilities

• Build connections by reaching out to prospective Girl Scout members—sharing what makes Girl Scouts special and guiding them through the registration process.
• Deliver exceptional customer service by responding to inquiries from parents, volunteers, and community members with empathy, clarity, and enthusiasm.
• Help new troops thrive by creating new troop and series accounts, processing financial assistance, and supporting troop placement and transfers in Salesforce.
• Keep things running smoothly through accurate data entry, administrative support, and collaboration with colleagues across departments to ensure every interaction reflects our values of inclusion and belonging.
• Be a key player in our membership campaigns, helping to achieve annual recruitment and retention goals through personalized outreach via phone calls, emails, and text messages.
• Maintain data excellence by tracking and managing information in Salesforce, identifying and correcting duplicates, and ensuring clean, reliable records.
• Provide operational support for events, meetings, and communications, including preparing materials, reports, and follow-up correspondence.

Benefits

• 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).
• 3% employer contribution to 403(b), plus additional 2% match.
• Generous paid leave benefits.
• Paid holidays/office closures include: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31.
• The Presidential Inauguration Day is also an observed holiday on January 20th every four years.
• One floating holiday, annually.
• A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees