Membership Coordinator

YOUNGSTOWN AREA JEWISH FEDERATION•Youngstown, OH

About The Position

The Membership Coordinator will contribute to the mission, vision, and values of the Youngstown Area Jewish Federation by providing members and guests with a pleasant and welcoming environment as they enter the Jewish Community Center of Youngstown. This position is responsible for creating strong relationships between the JCC and its current and prospective members, along with providing superior customer service with standards of excellence.

Requirements

The ideal candidate has very good communication and interpersonal skills, including the ability to follow directions and work as part of a team.
Must have the ability to relate positively with members and fellow staff while providing exceptional customer service at all times.
Should have proven skills in the use of Microsoft Office and Google Suite, and must have the ability to learn new software programs, as industry-specific software will be used as part of this position.

Responsibilities

Create and maintain a comfortable and welcoming customer service environment where every member and guest is treated with dignity and respect, in a friendly, personalized manner
Acknowledge members, prospective members, and guests as they enter and leave the building, welcoming each person as they come into the JCC and acknowledging them as they leave
Manage building access, including monitoring database activity as members scan in and signing in guests according to JCC policies and protocols
Answer member and guest questions by maintaining and exhibiting up-to-date knowledge of JCC membership, as well as all programs, services, and events happening at the JCC
Answer all incoming phone calls in a professional, friendly manner, transfer to the correct department, and offer specifics as they relate to all JCC membership, programs, services, and events as needed
Routinely make rounds of JCC facilities and facilitate the welcome desk to provide an excellent member experience
Assist members and guests with making reservations, registering for programs and events, collecting payments as needed, and making updates to their profiles
Arrange and/or facilitate tours for all new and prospective members
Contact prospective members in a timely manner using a web lead service.
Process the enrollment of new members to the facility according to the guidelines set by the Membership Director.
Assist with the determination of insurance program eligibility and assist with forms, applications, and paperwork for new and potential insurance program members
Collect payment for all JCC services, classes, and events, and maintain a balanced cash box that is counted at each shift change
Assist in contacting members regarding delinquent accounts
Work on special projects (i.e., mailings, phone calls, etc.) as needed and directed by supervisor
Be familiar with and enact emergency protocols and other policies to ensure the health, safety, and welfare of all members and guests, referring problems to appropriate staff as needed
Assist in training new team members in Welcome Desk procedures and JCC Policies
Assist the Membership Director in covering open Welcome Desk shifts as needed
Communicate and cooperate with colleagues, members, and lay leaders as part of the JCC membership team, including attending staff meetings as needed
Adhere to all JCC and departmental policies
Complete all additional duties as assigned by the supervisor