Membership Coordinator

Apex Service Partners • Escondido, CA

6d • $20 - $25

About The Position

Mauzy Cooling, Heating, Plumbing & Electrical is a top-notch Southern California contractor focused on providing premium residential HVAC, Plumbing & Electrical services with a commitment to outstanding customer care. As a trusted leader in the HVAC and Plumbing Industry for over 55 years, we have built a reputation for delivering exceptional service and quality work for our residential customers. If you're looking for a stable and secure company to help you grow in your career, we have the perfect opportunity for you to join as a Membership Coordinator .

Requirements

• 3-5+ years of administrative experience
• Familiarity in HVAC, Home Services, or membership-based programs
• Experience with Service-Titan is a plus
• Strong written and verbal communication skills

Responsibilities

• Serve as the primary point of contact for all our membership-related inquiries and support
• Enroll new members, process renewals and manage cancellations or membership changes
• Maintain accurate membership data and efficient scheduling
• Communicate with customers regarding benefits and promote memberships
• Collaborate with the call center team to support inbound/outbound membership inquiries
• Provide timely, professional and friendly customer communication
• Resolve issues related to billing, scheduling, benefit usage & more
• Track membership performance metrics
• Ensure all membership processes comply with company policies

Benefits

• health insurance coverage
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed