Membership Coordinator

Mac's List-posted 22 days ago
$23 - $25/Yr
Part-time • Entry Level
Hybrid • Lake Oswego, OR
1-10 employees
Administrative and Support Services
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The Oregon Recreation and Park Association is a 501(c)(3) nonprofit whose mission is to support the recreation and park profession in Oregon through leadership, education, advocacy, and member services. We are currently seeking a Membership Coordinator to help build our community and advance the services we provide. The Membership Coordinator serves as the first point of contact for our members and is responsible for managing all aspects of membership administration. This includes handling dues and membership renewals, conducting annual membership surveys, and preparing membership reports. The ideal candidate will be technologically savvy with a strong background in customer service. This role is currently part-time, but has the potential to expand to full-time depending on organizational needs.

  • Member Services: Act as the primary contact for all membership inquiries, providing prompt and courteous responses via phone, email, and in-person.
  • Dues and Renewals: Manage the membership dues process, including invoicing, processing payments, and following up on outstanding dues.
  • Membership Surveys: Conduct and analyze annual membership surveys to gather feedback and insights to improve member satisfaction and engagement.
  • Membership Reporting: Prepare regular reports on membership statistics, trends, and insights for the executive team and board of directors.
  • Database Management: Maintain and update the membership database, ensuring accuracy and confidentiality of member information.
  • Member Engagement: Develop and implement strategies to enhance member engagement and retention, including working with the Program Coordinator to organize events, webinars, and networking opportunities.
  • Communication: Assist in the creation and distribution of membership communications, including weekly newsletters, website content, and social media posts.
  • Technology Utilization: Leverage technology and association management software tools to streamline membership processes and improve efficiency.
  • Experience: Minimum of 2 years of experience in a customer service role, preferably within a nonprofit or membership-based organization.
  • Technological Skills: Proficient in using membership management software, CRM/AMS systems (we use YourMembership AMS), and Google Suite. Experience with survey tools and data analysis is a plus. Our team also uses Asana, Canva, JotForm, and Cvent.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with diverse groups of people.
  • Organizational Skills: Strong organizational and multitasking abilities, with keen attention to detail.
  • Interpersonal Skills: Friendly, approachable, and capable of building strong relationships with members and colleagues.
  • Problem-Solving: Proactive and resourceful in resolving issues and addressing member concerns.
  • Team Player: We are a team of three (including you!) so the ability to work collaboratively within a small team environment is critical.
  • Experience working at an association or membership-based organization.
  • Familiarity with YourMembership or other association management software used for database management.
  • Paid vacation time and personal and sick leave.
  • 11 paid holidays.
  • Health benefits stipend.
  • Remote work is optional.
  • ORPA offers a standard cost of living raise each year. An additional performance-based raise is assessed at the end of each year.
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