Membership Coordinator

Biltmore Hotel Limited•Coral Gables, FL

7d•Onsite

About The Position

The Membership Coordinator is responsible for assisting the Director of Membership in many of those responsibilities as well as the responsibilities listed below. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School Diploma required. Some college preferred
Minimum one year of administrative experience is required.
Minimum one year of experience in Marketing, Sales and/or Hospitality is preferred
Must be able to: Speak, read, write and understand the English language.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Proficiently use a computer and Microsoft Word, Excel, Outlook, Adobe InDesign and Photoshop
Lift, push, and pull objects at least 50lbs throughout the day at all times without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Climb ladders if necessary.
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Responsibilities

Administrative duties; industry related inquiries, manages director’s calendar, schedules appointments, etc.
Newsletter development; lay-out, production, etc. (future project)
Quarterly mailings detail and distribution
Purchase Order submittal and processing
Coordinate all member events along with Director including décor, menu selection, entertainment
Post revenue from events in Refine
Maintain database in Fitpro and organize digital files
Field all incoming calls related to membership inquiries and assign to appropriate Sales Manager
Membership relations, all issues; services, billings (thru Accounting), maintenance of complaint log,
Reservations (RSVP's) for all membership related venues; Tasting Receptions, Wine Dinners, Interactive, etc.
Handle and track registration and process payments for Club weekly, monthly and quarterly functions.
Creates marketing flyers for events to be used as bill stuffers, etc
Researches and develops resources for upcoming Club events
Coordinates all details related to membership venues; wine allotments, entertainment, supplies, BEO's, etc.