Membership Committee Lead

National Fire Protection Association•Quincy, MA

10d

About The Position

The National Fire Protection Association’s mission is to help save lives and reduce loss with information, knowledge, and passion. Established in 1896, we are dedicated to the elimination of death, injury, and property and economic loss due to fire, electrical, and related hazards. The Association delivers information and knowledge through more than 300 consensus codes and standards, research, training, education, outreach and advocacy; and by partnering with others who share an interest in furthering the NFPA mission. To better meet the needs of those who rely on our information and knowledge to keep people and property safe, we are amidst a transformation to expand our influence and further our safety mission. We are becoming increasingly digital and global to grow, thrive, and save more lives from fire, electrical, and other hazards. To accomplish this, we need effective leaders at all levels of the Association who understand what we are striving for, why it is important, and how to execute our vision and who passionately want to see NFPA through this important stage. It is an exciting and empowering time to work at NFPA. NFPA is looking to add a Membership Committee Lead to the Standard Administration team! This role performs all customer support, project management, and administrative activities relating to matters of NFPA’s technical committee volunteer members: including recruitment, application support and assistance, recognition of outstanding committee members, and actions at committee member tenure conclusion.

Requirements

Have 5-10 years of proven proactive and responsive member/customer support and problem resolution, including extensive experience in workflow management and application processing is vital to success.
Extensive experience independently managing detailed processes and workflows, including the ability to manage multiple simultaneous projects.
Experience in organizational membership management preferred
Strong coordination, writing, and diplomacy skills for internal and external contacts essential, including, demonstrated professional communications (verbal and written)
Exceptional organizational skills.
Easily transition through interruptions and shifts in priorities
Database establishment and maintenance preferred.
Familiarity or mastery of FileMaker, Manage, and NetSuite preferred.
Have strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Be independently motivated and deadline/deliverable orientated
Have a positive and proactive approach with a focus on on bringing forward ideas and plans to improve daily challenges that arise
Strong customer satisfaction focus.

Responsibilities

Manage the committee member applications process and all activities relating to appointment/non-reappointment for committee membership for the Standards Council’s approval, as well as maintains Board of Directors membership documentation.
Maintain a committee membership database (applications, tracking, communications, resignations, changes of employment, changes of address, etc).
Assists committee members regarding membership information and archives documentation supporting such
Manages all matters relating to committees (i.e. tenure of Chairs, declared structures, establishment of new committee information/files, multi-representation confirmation, etc.)
Support the onboarding of newly appointed committee members on an annually scheduled basis
Develop custom committee membership reports
Resolve member questions and concerns through professional engagement, prompt responsiveness, and creative problem solving
Assist in the writing, design, and production of committee member recruiting and retention educational/marketing materials
Coordinates recognition of committee members, including selection, acquisition and preparation of presentation for Annual Awards extended by the Standards Council to be presented at Annual Meeting
Recruitment and retention of committee members to support strategic goals (e.g. increasing alternate membership representation, enforcer engagement, international committee members)
Segmentation and personalization: champion data-driven segmentation and help design personalized committee member journeys that increase relevance, satisfaction, and long-term participation (including committee member led mentoring opportunities and strategies)
Committee Member Management: 60%
Committee member customer experience
Application and appointment/non-reappointment for committee membership
Committee member customer support
Committee member service recognition and awards
Committee member onboarding support.
Manage overall committee support and establishment
Committee Member Records Management: 30%
Maintain committee membership database.
Committee membership data reporting
Maintain committee membership archives documentation
Committee Member Recruitment and Retention Support: 10%
Assist in the writing, design, production, and delivery of committee member recruiting and retention materials.
Assist in the design and delivery of personalized committee member journeys that increase relevance, satisfaction, and long-term participation.