Membership Associate

Moss New York LLC•New York, NY

2h•$32 - $37•Onsite

About The Position

As Membership Associate, you will play a key role in supporting Moss New York’s membership operations and contributing to the growth of our community. In this client-facing position, you will help strengthen our membership pipeline, ensure a thoughtful and responsive experience for prospective and founding members, and support internal reporting and strategic initiatives led by the Membership Director. This role reports directly to the Membership Director prior to hiring a Sales Manager and will involve both on-site engagement and internal collaboration to support the success of Moss’s growing membership community. This role is ideal for someone who thrives in a social, fast-paced environment; is naturally organized and detail-oriented; and enjoys blending high-touch hospitality with data-driven thinking. A proactive, collaborative mindset and a genuine interest in building relationships will be key to success.

Requirements

2-3 years of experience in luxury hospitality
Strong communication skills and confidence in client-facing settings
Comfort with digital systems and a willingness to learn CRM platforms
High level of attention to detail, organization, and discretion
Flexible and adaptable, with strong availability and commitment to in-person work
Collaborative, thoughtful, and energized by a fast-paced environment
Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
Exceptional & eloquent interpersonal and communication skills, both written and verbal.
Strong sales and marketing acumen with a member-focused approach.
Ability to operate with grace under pressure.
Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.

Nice To Haves

Background in hospitality, guest services, or membership driven environments preferred

Responsibilities

Conduct high-touch in-person and virtual tours for prospective members and VIPs.
Lead introductory calls and meetings with interested candidates, communicating the club’s vision, amenities, and offerings.
Actively manage and advance leads through the membership sales pipeline, with timely follow-up, personalization, and strategic engagement.
Track outreach and conversion metrics using CRM systems like PeopleVine and HubSpot.
Identify opportunities from email inquiries, referrals, applications, nominations, and event attendance.
Consistently schedule and conduct 5-10 prospect calls and tours per week to start, scaling with pre-opening growth.
Maintain accurate and up-to-date lead/member information across CRM systems.
Research and refine member profiles to support personalized outreach and onboarding.
Process membership applications and payments; track onboarding progress.
Ensure workflow and communications are streamlined across the membership funnel.
Resolve any system related issues by opening tickets, scheduling a call, etc.
Support daily data clean-up efforts.
Prepare detailed event face sheets for Moss Studio activations, including guest names, notes, and key introductions.
Collaborate with internal team to align on guest profiles and event goals.
Attend all Moss Studio events, including Open Studio on Tuesdays, to provide in-person support and capture follow-up opportunities for conversion.
Partner with Membership team, Studio Associates, and other departments to ensure a seamless experience.
Support onboarding of Membership Associates and other junior team members.
Represent the Membership team in operational planning and provide on-the-ground insights for process refinement.
Serve as a primary point of contact for prospective and current members.
Cultivate long-term relationships with Founding Members and VIPs through proactive, high-touch service.
Uphold Moss’s values across all member touchpoints.
Respond promptly and thoughtfully to member feedback, inquiries, and requests.
Maintain a consistent physical presence in the club and studio space to ensure a seamless prospective and member experience.
Collaborate with operations, events, and hospitality teams to ensure high levels of member satisfaction.
Plan and execute tours, support activations and other member-facing experiences.