Membership and Administrative Manager, AAEM

Executive Director•Milwaukee, WI

5d•Onsite

About The Position

Reporting to the Senior Administrative Manager, this position will support the membership through ensuring accurate records and database reports, processing of dues, distributing of new member materials and providing administrative support for the various membership committees, projects, and programs.

Requirements

Strong verbal and written communication skills, including professional phone and email etiquette.
Ability to work collaboratively as part of a team.
High level of professionalism, discretion, and reliability.
Strong organizational skills with attention to detail and accuracy.
Ability to manage multiple tasks and shift priorities effectively.
Flexible and adaptable in a role that spans multiple functions.
Ability to take direction while also working independently when appropriate.
Proficiency with standard office software and digital communication tools.
Ability to learn new systems, processes, and workflows quickly.
Commitment to aligning work and communications with organizational mission and values.
Bachelor’s degree or equivalent work experience preferred.
Computer proficiency, outstanding organizational and communication skills required.

Nice To Haves

Looking for a strong team collaborator with excellent phone and email communication etiquette; willing to support cross-functional needs and assist the broader team as required.

Responsibilities

Provide first-line information for general society inquiries via phone and email accounts.
Manage the processing of new member applications including the creation and distribution of welcome packets.
Responsible for annual dues invoicing including database turnover, website updates, and regular distribution of invoices.
Maintain accurate paper and electronic files (including, but not limited to shared project files, membership database records and other project management tools).
Manage data entry for all new activity codes and all database additions.
Effectively communicate with staff team the new data input and maintenance of appropriate reports.
Ensure timely and accurate content updates of the website in areas of responsibility.
Manage membership initiatives by facilitating onboarding kits and teleconferences, as needed.
Manage the postage mailing account.
Provide general administrative support of membership initiatives as needed including scheduling volunteer meetings, taking meeting minutes, and tracking action items and project timelines.
Assist with managing lists for email notifications and other communications.
Assist senior staff leadership with the development of the annual membership strategic marketing plan.
Serve as staff liaison to assigned AAEM committees and task forces.
Other duties as assigned.