Member Team Lead

Walmart•North Little Rock, AR

1d•Onsite

About The Position

The Member Team Lead assists management with the supervision of associates within a Sam's Club facility. This role involves a broad range of responsibilities including assigning duties, providing training and guidance, and participating in HR functions such as recruiting, hiring, scheduling, coaching, and evaluating associates. A significant part of the position focuses on member service, which includes providing information on memberships, processing transactions, assisting with purchasing decisions, and resolving member issues. The Team Lead is also responsible for overseeing assigned areas, managing claims and returns, organizing merchandise, and maintaining cleanliness. Financial duties include completing accounting records, managing funds, preparing deposits, and investigating discrepancies. The role requires developing and implementing business processes, ensuring compliance with company policies and ethical standards, and leading teams. It emphasizes fostering a culture of belonging, building strong relationships, acting with integrity, prioritizing customer service, and striving for continuous improvement and adaptability.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assist management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques.
Ensure member complaints and issues are resolved according to company guidelines, ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, and encouraging membership renewals.
Participate in sales and marketing events, complete and maintain marketing recaps and other required documentation, strive to meet membership goals, and promote the value of Sam's Club products and services.
Provide and ensure member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, providing guidance and support regarding self-service technology, assisting with transactions utilizing registers or self-checkout areas, and ensuring club pick up orders are filled.
Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.
Complete accounting records, file transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, and assisting with accounting-related investigations.
Prepare daily deposits, prepare and oversee Cash Fund Transfers, investigate overages and shortages in cash register drawers and accounting office, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and work quality are achieved.
Model and help others with how to adapt to change or new challenges, embrace differences in people, cultures, ideas, and experiences, and create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform, help to attract the best talent, work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing, and mentoring others, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster our culture, and hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.