Member Team Lead

Walmart • St. Louis, MO

3d • Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, including assigning duties, communicating goals and feedback, training, and providing guidance on member service. The role involves ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. A key aspect is communicating and supporting membership by providing information on types, programs, and benefits, processing memberships, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals. The Member Team Lead is responsible for ensuring excellent member service by acknowledging needs, assisting with purchasing decisions, locating merchandise, guiding on self-service technology, and assisting with transactions at registers or self-checkout. They oversee assigned areas by handling claims and returns, zoning, organizing merchandise, identifying shrink and damages, maintaining cart availability, assisting with item transport, and keeping the parking lot clean. The role also involves completing accounting records, files transactions, and other required documentation, including managing funds, creating financial analysis reports, assisting with investigations, preparing deposits, overseeing Cash Fund Transfers, and maintaining confidentiality. The individual will develop, communicate, and implement processes to meet business needs, collaborate with various partners, monitor progress, and identify improvement opportunities. They are expected to demonstrate, promote, and support compliance with company policies, ethics, and integrity, and lead/participate in teams by sharing resources, coordinating work, providing feedback, and adapting to change. The company emphasizes respecting the individual by embracing differences, fostering a culture of belonging, and creating opportunities for all associates to thrive. It also values teamwork, strong relationships, effective communication, and mentoring. Acting with integrity, maintaining high ethical standards, modeling Walmart values, and supporting Walmart's goal of becoming a regenerative company are crucial. Serving customers and members by delivering results, making informed decisions, and balancing priorities is also highlighted. Finally, the role encourages striving for excellence through curiosity, continuous learning, taking calculated risks, and driving improvements, while being open to new technologies and supporting others through change. Walmart, founded by Sam Walton, aims to help customers save money to live better and is reinventing the shopping experience with associates at its heart.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, and training.
• Provide direction and guidance to associates on member service approaches and techniques.
• Ensure member complaints and issues are resolved according to company guidelines.
• Ensure compliance with company policies and procedures and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events and complete required marketing documentation.
• Strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging members, identifying needs, and assisting with purchasing decisions and merchandise location.
• Provide guidance and support to members regarding self-service technology and assist with transactions at registers or self-checkout.
• Ensure club pick-up orders are filled.
• Oversee assigned areas by handling claims and returns, zoning, arranging, and organizing merchandise.
• Identify shrink and damages.
• Organize and maintain availability of carts/flatbeds and assist members with transporting items.
• Maintain parking lot cleanliness.
• Complete accounting records, file transactions, and other required documentation following accounting office procedures.
• Provide funds for proper register operation and create/interpret financial analysis reports.
• Assist with accounting-related investigations, prepare daily deposits, and oversee Cash Fund Transfers.
• Investigate overages and shortages in cash register drawers and the accounting office.
• Maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs.
• Collaborate with managers, coworkers, customers, and other business partners.
• Analyze and apply information from multiple sources, monitor progress, and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Implement related action plans using the Open Door Policy and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by using and sharing resources, information, and tools.
• Determine customer needs and business priorities, coordinate, and execute work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality are achieved.
• Model and help others adapt to change or new challenges.
• Embrace differences in people, cultures, ideas, and experiences to create an inclusive workplace.
• Create opportunities for all associates to thrive and perform and help attract talent.
• Work as a team, build strong and trusting relationships, and communicate with impact.
• Strengthen the team by helping, developing, and mentoring others, and recognizing contributions.
• Maintain and promote the highest standards of integrity, ethics, and compliance, modeling Walmart values.
• Hold oneself and others accountable and support Walmart's goal of becoming a regenerative company.
• Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Deliver results while prioritizing the customer.
• Make decisions based on reliable information, balancing short and long-term priorities.
• Display curiosity, a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, be open to new technologies and skills, and support others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed