(USA) Member Team Lead

Walmart•Oklahoma City, OK

22h•Onsite

About The Position

The Member Team Lead at Sam's Club assists management in supervising associates within their assigned area. This role involves assigning duties, providing training and feedback, and guiding associates on member service techniques to ensure effective resolution of complaints and issues. The Team Lead is responsible for ensuring compliance with company policies, supporting the Open Door Policy, and participating in various HR functions like recruiting, hiring, scheduling, coaching, and evaluating associates. A significant part of the role focuses on membership support, including providing information on membership types and benefits, processing renewals, and participating in sales and marketing events to meet membership goals. The position also entails ensuring excellent member service by assisting with purchasing decisions, locating merchandise, supporting self-service technology, and managing transactions at registers or self-checkout. Operational oversight includes handling claims and returns, merchandising, identifying shrink and damages, managing cart retrieval, and maintaining parking lot cleanliness. Furthermore, the Team Lead is involved in accounting tasks such as maintaining records, preparing deposits, investigating discrepancies, and ensuring financial accuracy and confidentiality. The role requires developing and implementing business processes, collaborating with various stakeholders, and continuously seeking improvement opportunities. It emphasizes demonstrating and promoting company values, ethics, and integrity, fostering an inclusive work environment, and contributing to team development through mentoring and recognition. The individual is expected to act with integrity, prioritize customer satisfaction, make informed decisions, and strive for excellence through curiosity, calculated risks, and continuous improvement.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility
Assigns duties to associates
Communicates goals and feedback to associates
Trains associates on processes and procedures
Provides direction and guidance to associates on member service approaches and techniques
Ensures member complaints and issues are resolved according to company guidelines
Ensures compliance with company policies and procedures
Supports the Open Door Policy
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
Processes memberships, upgrades, and credit accounts
Encourages membership renewals
Participates in sales and marketing events
Completes and maintains marketing recaps and other required documentation
Strives to meet membership goals
Promotes the value of Sam's Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs
Assists members with purchasing decisions
Locates merchandise
Provides guidance and support to members regarding selfservice technology
Assists members with transactions utilizing registers or selfcheckout area
Ensures club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns
Zones the area
Arranges and organizes merchandise
Identifies shrink and damages
Organizes and maintains availability of carts/flatbeds
Assists members with transporting items
Utilizes cart retrieval equipment according to company policies and procedures
Maintains parking lot cleanliness
Completes accounting records, files transactions, and other required documentation by following accounting office procedures
Provides funds for proper register operation
Creates and interprets financial analysis reports
Assists with accounting-related investigations
Prepares daily deposits
Prepares and oversees Cash Fund Transfers
Investigates overages and shortages in cash register drawers and accounting office
Maintains confidentiality and accuracy of financial and personal information
Develops, communicates, and implements processes and practices to meet business needs
Collaborates with managers, coworkers, customers, and other business partners
Analyzes and applies information from multiple sources
Monitors progress and results
Identifies and addresses improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
Explains, guides, and demonstrates how to apply these in executing business processes and practices
Implements related action plans
Uses the Open Door Policy
Assists management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools
Determines customer needs and business priorities
Coordinating and executing work assignments
Provides advice, feedback, and support to ensure timelines and work quality are achieved
Models and helps others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Works as a team, builds strong and trusting relationships
Communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others
Recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, selfaware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information, balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Paid time off (PPTO) for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates)
Programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees completely paid for by Walmart