Member Support Specialist

Branch Financial, LLC•Columbus, OH

5d•Remote

About The Position

Our Member Support Team is committed to make it effortless for Branch's members to manage their policies through assistance via Phone, Chat, Email, and Text. Our Member Support team lives into Branch's "Roots", embracing our culture and focusing on the importance of getting our member’s backs. Through listening, problem solving, providing guidance for members to properly protect themselves through bundling and coverage counseling, as well as setting expectations on any follow-up items, our team works hard to create a lasting positive experience for each Branch member. Establishing and maintaining a sense of community for Branch's members is paramount. Each interaction that members have with Branch should be held to the highest standards resulting in a favorable resolution for all inquiries and needs. The Member Support Specialist is the most consistent touchpoint for Branch's members and is the standard bearer for our mission of creating and building community-based insurance.

Requirements

Possesses a Property and Casualty Insurance license
Is passionate about taking ownership, solving problems independently, and getting results
Can handle a high volume of inbound and outbound calls on a daily basis
Is tech savvy, detail-oriented, organized, flexible, and adaptable
Is curious, thoughtful, and can think through and address various problems in parallel
Loves connecting with people and has a solid track record of strong relationships
Is able to wear multiple hats and is a master multi-tasker
Thrives in a fast-paced environment
Has a strong sense of personal responsibility and is excited to be a member of a high performing team

Responsibilities

Deliver empathetic, accurate support to members across phone, chat, email, and text channels.
Assist members with policy servicing, billing, and basic coverage inquiries using Branch systems and tools.
Serve as a trusted resource for members by listening actively, offering clear guidance for proper protection and coverage gaps, and setting appropriate expectations.
Follow established processes to resolve issues and escalate when appropriate to protect member experience and underwriting integrity.
Support underwriting accuracy by reviewing applications for completeness and flagging discrepancies.”
Maintain clear and complete documentation for all interactions, aligned with quality standards.
Surface recurring issues to your team lead or specialist groups for follow-up

Benefits

Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
Medical, vision, dental - Get all the coverage you need for a healthy, happy life.
401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume