Member Support Specialist

Serenity Mental Health Centers•Farmers Branch, TX

5d•$17 - $20

About The Position

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided.

Requirements

High school diploma or GED
At least 1 year of experience in a customer service, call center, or high-touch service environment — hospitality, retail, or premium service backgrounds strongly preferred
If you've ever worked in an environment where the guest experience was everything, you'll thrive here
Strong verbal communication skills and the composure to stay calm under pressure
You treat every person you speak with like they're your only call of the day
Ability to stay organized and on-script in a busy, high-volume environment
Basic computer and data-entry skills (Microsoft Office a plus)

Responsibilities

Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment
Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up
Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism
Verify member information and insurance details accurately
Enter and update member data in our CRM/EMR system with speed and accuracy
De-escalate concerned callers using active listening and structured communication protocols
Follow established workflows to maintain consistent, five-star service on every interaction
Collaborate with internal teams to ensure a seamless member experience from first call to first appointment