Member Support Specialist

Actalent • Austin, TX

42d • $20 - $24 • Remote

About The Position

We are seeking Member Support Specialist to join our Member Support Center team. In this role, you will provide inbound support for Medicaid members, assisting with benefit education, PCP changes, ID cards, transportation coordination, and other services. You'll play a vital role in ensuring members receive timely, accurate, and compassionate support.

Requirements

• High School Diploma required; BA in Social Work, Healthcare Management, or related field preferred
• 5+ years working with ABD populations in call centers, Medicaid programs, or MCOs
• Strong experience in customer service and call center operations
• Experience with MCO insurance required

Responsibilities

• Answer requests from members with professionalism and empathy
• Educate members on benefits and services
• Coordinate care and services including PCP changes, ID cards, and transportation
• Maintain accurate documentation and adhere to compliance standards
• Collaborate with team members in a fast-paced call center environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees