1 Year Member Support Specialist

Deseret Mutual Benefit Administrators • Salt Lake City, UT

1d • Hybrid

About The Position

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. DMBA's Member Services department is hiring a 1-Year Member Support Representative to assist participants by phone and in person with questions and transactions. We administer health and financial benefits for organizations of The Church of Jesus Christ of Latter-day Saints and are committed to delivering exceptional service to participants and employers. Work Opportunity We're looking for a candidate who enjoys helping customers through phone, email, and face-to-face interactions, while also processing transactions. This position also offers the opportunity to develop a comprehensive knowledge of benefits, supporting professional growth and advancement within the team. What you can expect This role offers a hybrid work arrangement, allowing eligible team members flexibility to work remotely. At minimum, associates must be onsite at our Salt Lake City office once a week, plus an additional one to two days per month or as needed for customer support, meetings, and events. New associates participate in a comprehensive six-week training program led by our experienced trainers. Training begins with at least two weeks on-site, followed by a hybrid schedule for qualified associates. Because the program follows a classroom style format, time off is not permitted during training. Expectations for Member Support Representatives At DMBA, we expect all team members to demonstrate and uphold our values of Trust, Respect, Unity, and Excellence.

Requirements

• Proven track record of delivering outstanding customer service
• Excellent interpersonal and active listening skills
• Positive attitude with strong energy and enthusiasm
• Strong data entry capabilities using web-based systems
• Exceptional attention to detail
• Ability to effectively manage multiple tasks
• Demonstrates initiative in fulfilling and exceeding job responsibilities
• Takes ownership and remains accountable in all assignments
• Self-motivated and able to work independently with minimal supervision
• Receptive to coaching and committed to ongoing professional development
• High school diploma or equivalent
• Basic computer knowledge and proficiency in essential operations
• Proficient in both spoken and written English

Nice To Haves

• Experience working in a professional office or business environment
• Previous experience in a customer service call center or phone-based support role
• Familiarity with Health Savings Accounts (HSA) processes and regulations.

Benefits

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees