Member Support Representative I

Securityplus Federal Credit Union • Milford Mill, MD

16d

About The Position

Ready to help us create meaningful moments for our members? As a Member Support Representative I, you'll be the first point of contact in our Member Support Center. Your role isn’t just about answering questions—it’s about becoming a trusted advisor, empowering members on their financial journeys, and connecting them with the solutions that will truly enhance their lives.
If you’re passionate about making a difference and enjoy helping others, this role is perfect for you.

Requirements

• A high school diploma or GED is required.
• 1-2 years of customer service experience, preferably in a financial institution or call center.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Availability to work Saturdays.
• Driven by a member’s first mindset, to help members succeed financially.
• Support a team setting and value working closely with others.
• Whether on the phone or in writing, you know how to communicate clearly and professionally.
• You enjoy resolving issues and coming up with creative solutions for our members.
• You can quickly learn new information and adjust to changing environments.
• You value continuous learning and self-improvement, bringing energy and drive to your work every day.

Responsibilities

• Handle inquiries with empathy and professionalism, ensuring every interaction strengthens member relationships and leaves a lasting positive impression.
• Assess each member’s unique financial situation and recommend products and services that directly address their needs and enhance their financial well-being.
• Leverage strong problem-solving skills to address member concerns swiftly, aiming for a one-call resolution to maximize member satisfaction.
• Accurately process a wide range of transactions—payments, card orders, and digital banking requests—with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction.
• Work closely with colleagues to maintain smooth operations, providing support as needed to drive collective success.

Benefits

• Competitive Salary & Benefits Package: We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.
• Opportunities for Career Growth: We value internal development and offer opportunities for career progression into new roles and other departments.
• Work-Life Balance: We believe in work/life balance. No burnout allowed here!
• Culture of Fun and Collaboration: No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED