Member Success Specialist

Geviti • Gilbert, AZ

4d

About The Position

We’re looking for a highly organized, compassionate, and member-obsessed Member Success Specialist to join our team. This role is dedicated to ensuring every member feels supported, understood, and guided throughout their Geviti journey. You’ll serve as a primary point of contact for our members; coordinating across clinical, operations, and support teams to deliver seamless, proactive, white-glove service. This role is ideal for someone who loves building relationships, thrives in a fast-paced environment, and takes pride in creating a smooth, high-touch, end-to-end member experience.

Requirements

• 1–3 years of experience in customer support, patient experience, care coordination, or concierge-style service; preferably in health, wellness, medical, or another high-touch service environment.
• Strong written and verbal communication skills with a warm, calm, and service-oriented tone.
• Excellent organizational skills with the ability to manage multiple member inquiries simultaneously.
• Proven ability to resolve issues efficiently while maintaining empathy and professionalism.
• Comfort collaborating across teams, including clinical, operations, and support functions.
• Tech-savvy and comfortable working in CRMs, EMRs, ticketing systems, and communication tools.
• Genuine interest in health, wellness, and helping people feel supported in their care journey.

Responsibilities

• Serve as the primary liaison between members, internal teams, and external vendors to ensure questions and needs are addressed quickly and accurately.
• Provide exceptional, personalized support to members via the Geviti platform, ensuring clear communication and accurate information..
• Triage member inquiries and coordinate with clinical, operations, and support teams to ensure appropriate follow-up and resolution.
• Support new members post-onboarding by answering questions related to next steps, lab logistics, prescriptions, and platform navigation.
• Track, document, and manage member interactions to ensure continuity of care and internal visibility.
• Assist with coordination of labs, prescriptions, consultations, and follow-ups as needed, escalating issues appropriately.
• Support member retention efforts by addressing concerns, resolving friction points, and contributing insights from member feedback.
• Identify recurring member issues or support trends and surface opportunities for process improvements.
• Maintain accurate internal notes and documentation to support seamless cross-team collaboration.

Benefits

• Be part of a mission-driven team transforming how people approach health, longevity, and high-performance living.
• Work in a fast-growing, innovative environment where your contributions directly improve member outcomes.
• Collaborate with clinicians, health experts, and technologists building the future of proactive care.
• Enjoy a supportive team culture, and opportunities for growth as we expand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed