Member Success Advocate

How to Manage a Small Law Firm

3d • Remote

About The Position

We’re looking for a Member Success Advocate to support our members and franchisees through consistent, empathetic, and organized relationship management. This is a non-sales, mission-driven role focused on trust, follow-through, and making sure no member feels overlooked.
You’ll work one-on-one with members, help them navigate challenges, coordinate with internal teams, and ensure action items are completed. If you enjoy helping people feel supported, keeping systems organized, and quietly making things run smoothly, this role may be a great fit.

Requirements

• High emotional intelligence and strong communication skills
• Process-oriented with excellent follow-through
• Comfortable working independently in a remote environment
• Calm and steady in emotionally sensitive situations
• Detail-oriented and protective of quality and accuracy
• Experience in customer success, member support, account management, or service-oriented roles

Responsibilities

• Serve as a primary point of contact for assigned members
• Build trusted relationships and provide calm, consistent support
• Identify early signs of disengagement and proactively follow up
• Track action items and ensure commitments are completed
• Coordinate with internal teams to support member needs
• Maintain clear documentation and follow established workflows
• Share insights and updates with leadership

Benefits

• You’ll be part of a low-drama, high-integrity team where your consistency, care, and attention to detail truly matter.
• This role offers stability, purpose, and the opportunity to make a meaningful difference in members’ experiences—without sales pressure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees