Member Solutions Engineer & Insights Analyst

University Of Michigan (The Regents @ Ann Arbor) • Ann Arbor, MI

28d • Hybrid

About The Position

This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week. Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit. This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options. Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support. You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development. To learn more about Merit Network, please visit our website: https://www.merit.edu/

Responsibilities

• responding to customer inquiries
• create or identify solutions to meet differentiated solution designs
• identify evolving solution design trends and service delivery options
• execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs
• supporting strategy and business development, service solutions, and service development

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees