Member Solutions Advisor - East

Credit Human Careers • Greensboro, NC

1d

About The Position

We are seeking a Member Solutions Advisor - East for the East Region Member Solutions Department. The Member Solutions Advisor is accountable for pro-actively assisting members with curing their default by assessing their need for assistance, educating the member on their options and making a recommendation for the most appropriate course of action. The Member Solutions Advisor must approach each account with the goal of keeping the member in their home or helping them find a dignified alternative. In situations where a satisfactory arrangement cannot be made, the Member Solutions Advisor is accountable for initiating the foreclosure / repossession process. The Member Solutions Advisor must work in collaboration with the East Region Loss Mitigation Department to mitigate losses by identifying potential repossessions in advance to allow sufficient time for sales strategies to be determined. In addition, the Member Solutions Advisor is responsible for deficiency balance recovery efforts. The Member Solutions Advisor is accountable to promote a positive work culture by supporting and modeling the Credit Union’s core values. If you have m anufactured housing collections, credit, or asset disposal experience you should apply right away!

Requirements

• Manufactured housing collections and/or credit experience.
• High School Diploma or Equivalent
• Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.
• Working knowledge of credit, collection, and bankruptcy laws and regulations
• Strong written and verbal communication skills
• Strong sales oriented negotiating and decision-making skills
• PC skills to include word processing and spreadsheet applications

Nice To Haves

• Asset disposal experience a plus.
• College degree or course work in the business field, preferred
• NMLS registered.

Responsibilities

• Manage time wisely to ensure early intervention with delinquent borrowers.
• Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures.
• Process member-authorized ACH payments and mail confirmation letters.
• Processing incoming/outgoing correspondence such as payments, loss mitigation packets, collection and bankruptcy notices.
• Maintain a working knowledge of the core objective of East Region Member Solutions Department

Benefits

• Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED