Call Center Agent - Member Services

Exploria Resorts•Clermont, FL

1d•$15•Onsite

About The Position

The Member Services Vacation Consultant Level 1 will report to the Member Services Supervisor. The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as, our travel club. The ideal candidate will have superior customer services skills, ability to interact with guests, as well as fellow employees.

Requirements

Contact Center experience preferred
1 to 2 years Customer Service experience preferred
Well versed in proper etiquette and telephone protocol
Communicate effectively verbally and written
Bilingual in Spanish and English
Possess good problem solving skills
Basic computer skills
Ability to handle multiple tasks concurrently
Time Management skills required
Ability to work varied shifts including weekends and holidays
Able to sit for long periods of time.

Responsibilities

Treat Members/Owners with an outstanding level of customer service, care and courtesy
Assist Members/Owners with reservations, payments, benefits and all other ownership related queries
Provide services to the account as requested by Member/Owner
Strive to provide one call servicing when possible
Effectively identify and express guest related issues
Research, resolve and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests
Explain program elements and how to use the program effectively
Facilitate account updates to include name, address, email and phone
Ensure your knowledge of systems and products is up to date, requesting refresher training as required
Achieve personal and team KPI’s daily, weekly and monthly
Maximize sales opportunities at all times, offering corporately beneficial products
Accessing and input of data in a variety of computer systems