Member Services Trainer

Personify Health • Tempe, AZ

11d • $50,000 - $55,000

About The Position

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
The Member Services Trainer will be responsible for developing, maintaining, and delivering new hire, product, processes, and related training to agents in alignment with business objectives and strategies. In partnership with Member Services leadership and auxiliary teams, the Trainer will assist in identifying training gaps and implementing solutions that meet business needs.
What You'll Actually Do
Partner cross-functionally with internal stakeholders and subject matter experts to:
Translate business processes, product updates, and priorities into engaging, learner-centric training for Member Services teams.
Develop, update, and maintain Member Services training materials.
Create and manage accurate, up-to-date Knowledge Base content.
Design and facilitate new hire and ongoing learning programs for front-line Member Services staff, including:
Delivering complex content using engaging, multi-modal training methods.
Ensuring consistent, high-quality training aligned with established delivery standards.
Managing Learning Management System (LMS) usage and developing structured learning paths.
Measure training effectiveness against key performance indicators (KPIs), ensuring successful adoption of skills and knowledge.
Provide ongoing coaching, guidance, and support to agents and managers.
Communicate updates to processes, procedures, and support policies clearly and in a timely manner across all support channels.

Requirements

• Bachelor's Degree or 2+ years prior work experience in a fast-paced operations/call center environment is highly recommended.
• Basic understanding of learning design, adult learning methodology, and meeting facilitation practices.
• Strong public speaking and communication skills.
• Proficient in Microsoft Office and virtual meeting platforms.
• Comfortable with dynamic technology and learning new tools.
• Strong analytical, organizational, and problem-solving skills.
• Effective at managing multiple priorities and cross-functional collaboration.
• Excellent time management and interpersonal skills.

Nice To Haves

• Multi-channel support experience preferred.

Responsibilities

• Translate business processes, product updates, and priorities into engaging, learner-centric training for Member Services teams.
• Develop, update, and maintain Member Services training materials.
• Create and manage accurate, up-to-date Knowledge Base content.
• Design and facilitate new hire and ongoing learning programs for front-line Member Services staff, including:
• Delivering complex content using engaging, multi-modal training methods.
• Ensuring consistent, high-quality training aligned with established delivery standards.
• Managing Learning Management System (LMS) usage and developing structured learning paths.
• Measure training effectiveness against key performance indicators (KPIs), ensuring successful adoption of skills and knowledge.
• Provide ongoing coaching, guidance, and support to agents and managers.
• Communicate updates to processes, procedures, and support policies clearly and in a timely manner across all support channels.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health
• Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level