Member Services Supervisor

Villa Sport • The Woodlands, TX

5d • Onsite

About The Position

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.

Requirements

• Five-star customer service and problem-solving skills.
• Excellent communication and phone skills.
• Highly proficient computer skills; able to learn new software and systems efficiently.
• Experience leading a team and being a part of a high-performing team.
• Experience working in a fast-paced, multi-faceted, customer-facing position.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to work with and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Detail-oriented.
• College degree, progress toward a college degree, or equivalent skills gained through experience.

Nice To Haves

• Experience working for a high-end, high-touch, service-oriented business is a plus.

Benefits

• Full-time hours.
• Benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree