Member Services Supervisor- Pro Health and Fitness

Health First • Viera, FL

32d

About The Position

The Member Services Supervisor oversees the delivery of support and guidance to Pro-Health and Fitness members' needs through orientation, education, instruction, and evaluation in health and fitness. The Member Services Supervisor increases fitness memberships to fulfill Heath First Wellness strategy and financial goals. The Member Services Supervisor manages related staff and the operation for fee for service and specialized programs.

Requirements

• Bachelor's degree in Exercise Science or Health Science Education or relevant field.
• One (1) year of experience in direct sales, customer or membership services, program development and implementation in a health or fitness setting.
• Certified Crowd Manager from National Association of State Fire Marshalls within six (6) months of start date and maintained.
• American Heart Association (AHA) HeartSaver CPR AED course prior to start date and maintained.

Nice To Haves

• Two (2) years of experience in direct sales, customer or membership services, program development and implementation in a health or fitness setting.

Responsibilities

• Implements membership and sales strategies that promote recruitment of new members, retention of existing members, and growth in membership. Direct staff to support and achieve membership development goals.
• Keeps the Center's staff informed of membership services programs and work cooperatively to develop and implement these programs in the functional area of responsibility.
• Ensures proper implementation of front desk schedules and procedures to provide maximum opportunities for member/staff connections. Collaborate and work effectively with all departments to achieve desired results.
• Trains staff and others authorized to sell memberships in selling techniques and procedures.
• Directs and supervises all massage, personal training, aquatic lessons (fee for service), TRX, and specialized programming.
• Collaborates with leadership to maximize enrollments in provider programs registration/purchases.
• Creates and monitors schedules for personal services such as TRX, Boot Camps and special programming.
• Tracks provider (e.g., personal trainers, massage, and specialized personal trainer positions) client sessions.
• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team's and organization's goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

Benefits

• At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees