Member Services Specialist
About The Position
As a Member Services Specialist at The Adirondack Club, you are the heart of our front desk and a key team member in the Club experience. You’ll provide exceptional service to both members and guests while maintaining the smooth and professional operation of our front desk. Your in-depth knowledge of our memberships, programs, and services allows you to confidently answer questions, solve problems, and deliver a welcoming first impression. If you’re passionate about customer service, health and wellness, and thrive in a dynamic environment, we’d love to have you on our team.
Requirements
- 2+ years of experience in a customer service, hospitality, fitness, or front desk/reception role required.
- Proficiency with computers and software, including Microsoft programs.
- Excellent customer service and interpersonal skills
- Strong organizational and time management abilities
- Clear verbal and written communication
- Ability to work independently and as part of a team
- Professional appearance and demeanor
- Flexibility to take on varying daily responsibilities
- Must be available to work a flexible schedule occasionally including mornings, evenings, weekends and holidays.
Nice To Haves
- Previous experience with billing, account management, or front desk operations is a plus
- Experience with point-of-sale systems and/or membership or CRM software is a plus
- Familiarity with our programs and passion for a healthy lifestyle make for the most authentic and impactful team members.
Responsibilities
- Greet members and guests with a warm, friendly, and professional demeanor.
- Check in members, verify active memberships, and manage guest and non-member check-ins.
- Accurately process payments and manage outstanding account balances.
- Enter new membership contracts and handle membership changes and updates.
- Operate a multi-line phone system and respond to inquiries with clarity and care.
- Provide guided tours of the Club, highlighting amenities and supporting membership sales.
- Address member questions or concerns with thoughtful solutions and knowledgeable insights into our offerings.
- Ensure the front desk area remains clean, organized, and stocked with current Club materials and information.
- Assist department directors with administrative tasks and communications.
- Participate in regular staff meetings and contribute positively to team discussions.
- Help onboard and train new team members.
- Assist with supporting other directors when needed.
- Understand and consistently follow Club policies and procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
