Member Services Specialist

Daxko•Birmingham, AL

1d•$16 - $24•Remote

About The Position

As a Member Services Specialist, you’ll play a key role in helping members and organizations thrive by ensuring accurate billing, timely revenue recovery, and exceptional member experiences. In this role, you’ll act as an extension of our software customers’ Accounts Receivable and Member Management teams, using Daxko’s industry-leading software and your people skills to resolve billing issues and support members with care and professionalism. You’ll work directly with members through phone and email, helping them navigate billing questions, account updates, and membership changes—often turning challenging situations into positive experiences. This is a great opportunity for someone who enjoys problem-solving, helping others, and working in a collaborative, fast-paced environment. This role reports to the Team Lead, Member Services.

Requirements

Strong communication and interpersonal skills with a focus on active listening
A customer-first mindset with patience, empathy, and professionalism
Strong problem-solving and critical-thinking abilities
Comfort working with computers, multiple systems, and detailed data
Ability to manage time effectively and work independently
Attention to detail and commitment to accuracy
Ability to thrive in a fast-paced, high-volume call center environment
High school diploma or equivalent
At least 6 months of customer service or related experience
Proficiency using a PC
Experience with CRM systems (e.g., Salesforce)

Nice To Haves

Bachelor’s degree
1+ year of customer service experience
Bilingual or multilingual abilities
Experience handling escalated customer situations with confidence and care

Responsibilities

Serve as a trusted point of contact for members via email and inbound/outbound phone calls
Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
De-escalate challenging situations and provide thoughtful, solution-oriented support
Maintain accurate and up-to-date member financial records
Use Daxko software to process billing, reconcile accounts, and generate reports
Collaborate with teammates and internal partners to ensure a seamless member experience
Meet or exceed weekly, monthly, and quarterly performance goals
Participate in team trainings and contribute to ongoing process and service improvements
Follow established compliance policies and standard operating procedures