Member Services SkillBridge Intern

Wheels Up Partners • Chamblee, GA

10d • Onsite

About The Position

This job posting is meant to recruit active duty military candidates that are or will be eligible to participate in DOD SkillBridge within the next six months If you are not currently an eligible active military member, you will not be considered for this role. Wheels Up is honored to participate in the DOD SkillBridge program! The DOD SkillBridge program is an excellent opportunity for current service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects service members with industry partners in real-world job experiences. Successful completion of the SkillBridge program at Wheels UP does not guarantee employment; however, SkillBridge participants may become preferred candidates for future Member Services Representative positions. Wheels Up is looking for a world-class Member Services Representative SkillBridge intern in Chamblee, GA to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings. This position is responsible for direct interaction with members to facilitate and manage the completion of each members’ trip. This position is responsible for building relationships with members to anticipate their needs and manage accounts to ensure a seamless execution of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.

Requirements

• Current Military Service Member
• Ability to work on site at our facility Chamblee, GA daily.
• Implement and Communicate plans to members (customers) to solve delays.
• 2 – 5 years of experience is customer service role
• Must have strong written and verbal communication skills.
• Must be able to work both independently and in a team environment.
• Varying schedule for coverage of 8,760 hours

Responsibilities

• Monitor daily flight activity of members to ensure complete accuracy.
• Facilitate smooth transition of flight briefings between all shift changes.
• Listen and engage with members in communication to build relationships and handle logistics of each reservation (land, air, catering, special requests)
• Account Management of Member Trip Profile

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees