Member Services Sales Associate

Audubon Institute•New Orleans, LA

9d•Onsite

About The Position

The Member Services Sales Associate consistently provides an exceptional member experience in person at our venues and in our call center. Associates support revenue goals through knowledge sharing, consulting on Membership levels and building relationships with our Members.

Requirements

High school diploma or equivalent
Minimum one year sales associate or relevant experience in the retail industry with proven results
Ability to follow high customer service, quality, and image standards
Positive attitude, enthusiastic, and upbeat.
Basic math, spelling, and typing skills necessary
Willingness and ability to work weekends, holidays, and special events as necessary.

Nice To Haves

Familiarity with Microsoft Office software (Excel, Word, Outlook, Teams)

Responsibilities

Effectively communicates the value of membership, using expert knowledge to potential members, and encouraging purchase of renewal and upgrade to existing members, with a smile
Sell memberships, upgrades, and Member tickets, and provide member support with promotions and events
Manage daily cash, check and credit card payments at front gate and by phone while adhering to Audubon’s Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly, handling cash & provide change without error
Maintains the quality and integrity of Member information through accurate record keeping, information gathering and data entry.
Utilizes computer system to perform Membership sales and servicing. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office and ticket booth with necessary supplies and incentives.
Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.
Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.
The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.