Member Services Associate

Stevens Point Area YMCA • Stevens Point, WI

1d • $10

About The Position

Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.

Requirements

• Established history of positive customer service experience.
• Skilled in use of Microsoft Office.
• Proactive in seeking answers to member and guest inquiries.
• Ability to thrive in a fast paced environment.
• Comfortable managing multiple tasks simultaneously.
• Strong communication skills, with a “listen-first” mentality.
• Willingness to help others – members, guests, and coworkers.
• Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.

Responsibilities

• Providing timely and accurate information to members and guests
• Assisting Member Services Director in creating and implementing member-focused policies and procedures
• Facilitating training while providing leadership to Member Services Associates
• Processing accurate day to day operations such as registrations, sales, and refunds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed